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Online System Technical Assistance Specialist-Part Time

New York Early Childhood Professional Development Institute
Date Posted: 08/26/2021
Salary / Wage: $20-$22/hour, 19 hours/week
Location: Brooklyn, New York
Job Type:

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Description:

The Institute is working with a team of City agencies to support the adoption of a new online attendance tracking system (CAPS Online) for child care programs and providers. The Institute will be training approximately 8,000 programs and providers who serve children with ACS child care vouchers on the new system with a self-guided training and virtual face-to-face webinars. In addition, the Institute will also provide technical assistance on how to use the new tracking system. We are looking for part-time Technical Assistance Specialists to work with Institute staff and a project team to provide technical support to programs and providers as they transition to the new system. This position will report to the CAPS Online Project Coordinator.

Responsibilities:

Technical Assistance 

  • Provide technical assistance support to child care programs and providers through e-mail and phone
  • Assist programs and providers in troubleshooting issues with the system
  • Help programs and providers get registered for trainings
  • Work with Project Coordinator and Project Associate to identify issues that users are experiencing and create responses
  • Conduct outreach to programs and providers to assist with transition from phone/paper-based system to an online system
  • Track frequency and type of contact with programs and providers within the established data system
  • Enter and verify data with attention to detail

 Other Duties

  • Participate in project planning as required
  • Attend staff meetings and trainings as required

Qualifications:

Minimum Qualifications

  • Associate’s degree, with experience or training in a related field.
  • At least two to three (2-3) years of related experience in adult education, training, technical support, or administrative roles.
  • Demonstrated experience with the customer service skills necessary to effectively and professionally assist programs and providers via phone/email.
  • Excellent time management and organizational skills.
  • Ability to work independently and collaboratively in a fast-paced and complex work environment.
  • Exhibits excellent interpersonal skills, both written and oral.
  • Excellent analytical, critical thinking and problem-solving skills with attention to detail.
  • Strong data entry skills, with the ability to provide data accuracy, speed and consistency.
  • Intermediate to advanced experience in Microsoft Office Suite (Excel and Word required, other programs a plus).
  • Knowledge of internet-based software programs: Zoom, Teams, Webex, etc. and various database applications.

Preferred Qualifications

  • Bilingual English and Spanish, or other languages

Physical Requirements

  • Due to the COVID-19 pandemic, this position currently is a remote (work-from-home) position. Laptop and personal mobile device will be provided to support working remotely. The location of the position in the future will operate in a professional office environment.
  • This role routinely uses standard office equipment such as personal computers, laptops, tablets, smart phone, photocopiers, filing cabinets and other presentation materials. While performing these duties, the employee is required to occasionally perform physical activities such as, but not limited to, lifting items (up to 30 pounds), bending, reaching, sitting for prolonged periods of time. Reasonable accommodations will be made for employees with disabilities or other needs per RFCUNY policies.

Application Instructions:

Provide a resume and cover letter specifying your qualifications, experience, and interest relevant to this position.

View Post Details and Apply

Additional Information:

EEO Info

We are committed to enhancing our diverse academic community by actively encouraging people of any race, color, religion, gender, gender identity or expressions, sexual orientation, national origin, genetic information, disability, age, or protected veteran status to apply. We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion.  CUNY is an EEO/AA Employer


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About Goals

Your goals describe specific areas that you are working on (or plan to work on) to improve or maintain the quality of your program. Goals connect your quality improvement work to the QUALITY standards and your rating and allow you to schedule and prioritize chunks of work in your progranm. Goals group together and organize related action items (tasks) and provide a narrative framework to keep you, your program, your QIM and Central Office on the same page.

Goal Scope and Scale

You have a lot of flexibility in developing QI Goals, but some rules of thumb help keep Goals useful, readable, and manageable:

  • Time: A Goal should be achievable roughly within a rating cycle, If you are struggling to put even an estimated end date on a Goal, it may be too broad. Ideally, several Goals will fit (with some overlap) within a rating cycle.
  • Standards: A Goal should roughly fit within a standard subcategory. This is flexible, of course, but if your Goal is spanning multiple standard categories, it may be too broad.
  • A Goal may be too small if it can be accomplished in one or two small steps.
  • A Goal may be too broad if you can't define concisely how you will know when it is complete.
Goal Label

The goal label is simply a brief title that allows you to distinguish this goal from others in a list or report. The more robust description of the Goal comes in the Goal statement below.

Think of it like naming a file on your computer so that later you can recognize it. This label will appear on your goal as a "title" along with your Goal statement, as well as being the identifier in drop-down or selection lists for viewing/using Goals.

Goal Statement

What is your goal?

Goal Rationale / Inspiration

Where did this goal come from? What in your rating and/or conversations about the program led to the development of this Goal? Why is this particular area of quality improvement a priority?

Quality Impact

How will the quality of the program improve? What will be different about the way the program works, looks and feels? How will children, families, the director and staff experience the program differently?

Goal Activity Summary

Summarize / brainstorm the actions you think you'll need to take to accomplish this goal. You'll be defining specific action items as you go, but record the big picture here. What practices will need to change? Who will need to be involved? What will need to be purchased? What training/coaching will be needed?

Goal Existing Resources

What existing strengths and resources will help this goal be successful?

Goal Barriers

What factors, events or concerns might prevent you from accomplishing this goal? If you've attempted to make these changes in the past, what barriers arose and prevented you from following through? What resources or information could help you overcome these barriers and accomplish this goal?

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