Family Mentor - Home-Based

Educational Alliance
Date Posted: 01/25/2018
Salary / Wage:
Location: New York, New York
Job Type: Home-Based Provider



Family Mentor will provide comprehensive case management services to enrolled families.  Family Mentor will develop partnership agreement plans with families to provide support setting and achieving goals toward mobility and self-sufficiency.  Additionally, Family Mentor will provide Home-based services to families as assigned.



  • Case Management to enrolled families
  • Develop Family Partnership Agreements with families and support families in attaining their goals through active enrollment in parent education programming and family support events and activities
  • Maintain family case files on the database and track family activity and progress and outcomes accordingly
  • Provide home-based services and deliver assigned curriculum accordingly


Planning, Preparation and Delivery of Services

  • Provide case management and family support to assigned families
  • Create Family Partnership Agreement (FPA) plans with families and set goals using SMART system; monitor  families progress
  • Review and reassess FPA and mobility no less than quarterly and as needed throughout program year
  • Update family progress and outcomes via  database and case notes
  • Actively recruit, enroll and support family’s attendance for Parent Education, College Access and Success Program, Family Engagement and Parent Policy Council
  • Support families at various external meetings and appointments as needed (i.e. Housing, CPSE, etc.)
  • Track and maintain attendance for assigned families accordingly
  • Create additional intervention plans as necessary for families with attendance challenges including but not limited to lateness, pick up/drop off, etc.
  • Assess family needs and make appropriate referrals internally and externally
  • Follow up and track outcomes of all referrals
  • Provide home-based services and programs to assigned home-based families
  • Serve as coach and mentor to home-based families providing early literacy education
  • Create and support Socialization and pro-social support groups for Home-based families
  • Work collaboratively with all internal teams  of all EA programs as needed for family support
  • Provide support to program components including but not limited to Family Literacy, National Centers for Families Learning, CASP
  • Facilitate and support parents in completing program surveys, program feedback, etc.
  • Actively participate in all outreach and recruitment efforts for program visibility

Work Enviroment

  • Participate in Outreach & Recruitment Efforts
  • Work collaboratively with all teams to ensure family engagement and parent participation is efficient
  • Maintain and keep up to date Social Services materials for distribution including but not limited to parent handbooks, flyers, outreach & recruitment, applications, intake packets


Interactions with Staff, Children and Families   

  • Build respectful and reciprocal relationships with families and educate them about program services and supports
  • Build respectful reciprocal relationships with program partners to maintain program efficiency and delivery of services
  • Maintain and adhere to confidentiality practices to support family’s privacy and well-being
  • Maintain all responsibilities of Mandated Reporting
  • Refrain from inappropriate fraternizing with families 

Professional Responsibilities

  • Maintain awareness of the philosophy and goals of the program in order to promote efficiency of program enrollment, family engagement and participation and program visibility
  • Develop an understanding of Head Start Program Performance Standards
  • Develop an understanding and full use of database system
  • Attend team meetings and program events as assigned and demonstrate willingness to incorporate new ideas and strategies to meet program standards and goals in line with best practices
  • Attend professional development opportunities both internal and external and deliver updated information to peers and colleagues as assigned
  • Showing professionalism including integrity, ethical conduct and decision making
  • Observe strict confidentiality practices
  • Maintain compliance paperwork, and submit documents by deadlines assigned
  • Adhere to Educational Alliance policies and procedures
  • Perform other duties and responsibilities as assigned


Required Knowledge

  • Associate Degree (Bachelor Degree preferred)  or certification in Social Work, Human Services, Family Services, Counseling or related field
  • Bilingual English/Chinese(Mandarin or Cantonese)  or English/Spanish (preferred)
  • One to 3 years of Case Management and demonstrated knowledge of working with families of diverse socio-economic backgrounds
  • Demonstrated knowledge of assessing and providing community resources to co-workers and families
  • Knowledge and use of  MS Office Suite and advanced computer literacy
  • Knowledge of data entry and ability to learn and adapt to various computer systems
  • Effective Outreach and Recruitment strategies
  • Strong document management and maintenance skills
  • Ability to read, write and communicate in English
  • Strong oral and written communication with parents, children and co-workers
  • Excellent interpersonal skills and ability to communicate effectively, both orally and in writing. 
  • Actively participate in community and program events including evening, weekend hours
  • Must be able to meet physical requirements of working with young children, including walking up and down stairs, sitting on the floor and lifting a child.


Role Key Competencies

Team Player

Building a Successful Team

Conflict Management and Resolution



Planning and Organizing


Learning Orientation


Safety Awareness

Managing Performance


Application Instructions: